jobs

17. October 2017
Customer Service

Internal Community Manager German/English (m/f)

You are the megaphone for the community and represent the feelings, opinions and viewpoints of your player community to the product team.

Tasks to inspire:

  • Work closely with the community managers of the other languages to develop and implement the community management strategy
  • Support and coordination of volunteer teams
  • Processing of support requests
  • Contact for writing news, newsletters and similar information texts
  • Support the community on social media platforms such as Facebook, Twitter, and Forums
  • Conception and implementation of multimedial communication measures (for example, audio and video podcasts)
  • Conception and realization of competitions and events, both in-game and on the website of the game
  • Support for fan and guild sides as well as contact set-up and maintenance
  • Representation of the game at international trade fairs and events
  • Ensuring the information exchange between the community and the product team

Qualifications to convince:

  • At least two years of professional experience in the community management of an MMORPG or comparable professional experience
  • Enthusiasm for and extensive experience with MMORPGs
  • Very good knowledge of the handling of current software such as MS Office
  • Excellent German and English skills both written and spoken
  • Good knowledge of community and social media tools (Facebook, Twitter, forums, etc.)
  • Availability, flexibility, organization
  • Communication and cooperation strength
  • Knowledge of other languages, such as Spanish, French, Italian, Turkish, Polish is advantageous

A company to connect:

  • A relaxed and mutually respectful environment
  • Great transport connections to the motorway and public transportation
  • The ability to be flexible with working hours
  • The informality of a start-up combined with 10 years’ experience in the industry
  • The chance to mould your own working environment

About Gameforge

With more than 20 titles and over 450 million registered players, Gameforge is the leading provider of free-to-play massively multiplayer online games (MMOs) in the western hemisphere. Headquartered in Karlsruhe, Germany, the group offers its online games in more than 75 countries. The portfolio encompasses numerous well-known game industry brands, including client-based titles such as prized role-playing game AION Free-to-Play and TERA as well as Europe’s most successful MMO, Metin2. In future, competitive RTS Dropzone and action-laden Anime MMORPG SoulWorker will add to the collection. Popular browser-based games such as OGame and Ikariam complete their offering.

Apply Online

Apply to the most successful developer of online games in Europe now.

People at Gameforge

Michael von Dahl, Group Leader Tools & Services