28. June 2017
Game Design / Monetization

Senior Manager E-Commerce & Sales (m/f)

The Senior Manager E-Commerce & Sales (m/f) role resides within the Games Division, the group within Gameforge where great gaming talent works together to publish world class free-to-play online service based games and accountability resides for the performance of all games in the Gameforge portfolio.
The Senior Manager E-Commerce & Sales (m/f) will support this mission through the leadership of Gameforge’s Shop Content and Sales Experts, as well as the product ownership of the centralized in-game item shop solution zShop.

Tasks to inspire:

  • Disciplinary leader of a team of Shop Content and Sales Experts
  • Product owner for the centralized in-game item shop solution, zShop, to facilitate the constant improvement of Gameforge’s sales and monetization efforts, by developing measures, planning and prioritizing the zShop development and operation
  • Consistently working with Portfolio Managers to support the games’ shop solution needs and drive innovation through all our games and the centralized publishing platform
  • Evangelist and main contact for external partners of your 1st and 3rd party publishing efforts to facilitate a state of the art implementation of our shop solutions
  • Research, teach and implement state of the art sales techniques, behavioral economics effects and promotion strategies
  • Design and implement overarching customer lifecycle monetization, upselling and customer loyalty/retention programs
  • Constant UI/UX improvement of our shop solutions to streamline the purchase process as much as possible and improve purchase conversions
  • Close collaboration with our payment shop team (premium currency shop) to leverage synergies and to guarantee the best possible purchase funnel
  • Drive the implementation of advanced tracking solutions, A/B-testing and continuous analysis of data to optimize our shops

Qualifications to convince:

  • A minimum of 5 years in e-commerce, sales and leadership roles with experience maintaining or developing at least one online shop solution
  • Strong leadership skills
  • Outstanding communication, project management and relationship-building skills
  • Able to work well in a team environment and manage multiple complex projects with various groups
  • Demonstrated passion for online computer games
  • Bachelor's degree in E-Commerce or Psychology or equivalent work experience; MBA or other relevant higher degree a plus
  • Proficiency in English, written and oral is required; German, written and oral a plus

Sound like your kind of challenge? – Then we look forward to receiving your application documents in English!

A company to connect:

  • The informality of a start-up combined with 10 years’ experience in the industry
  • A challenging working environment offering opportunities for personal development and for contributing ideas
  • The chance to mould your own working environment
  • A personal contact person to ensure a smooth start to working at the company
  • A job in the “Tuscany of Germany” with 1691 hours of sunlight per year

About Gameforge

With more than 20 titles and over 450 million registered players, Gameforge is the leading provider of free-to-play massively multiplayer online games (MMOs) in the western hemisphere. Headquartered in Karlsruhe, Germany, the group offers its online games in more than 75 countries. The portfolio encompasses numerous well-known game industry brands, including client-based titles such as prized role-playing game AION Free-to-Play and TERA as well as Europe’s most successful MMO, Metin2. In future, competitive RTS Dropzone and action-laden Anime MMORPG SoulWorker will add to the collection. Popular browser-based games such as OGame and Ikariam complete their offering.

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People at Gameforge

Arne Bruns, Art Director